Contact potential or existing customers to inform them about a product or service. Answer questions about products and services relating to the company. Ask questions to understand customer needs and provide the best recommendation.

Key Tasks:

• Communicate professionally with customers.

• Ensure customer information details are protected and kept confidential.

• Reach Individual and Team Target at all times. Constantly seek ways how to improve on performance through learning and new skill acquirement.

• May be required to perform other special duties or assignments as requested or required by the Operations Manager, Team Leader and Aggregato Global Head Office team.

Requirements:

• Fluent in english

• Competent in Microsoft Excel and Word

• A Team Player

• Minimum 3 years experience in a call centre

• Experience with Australian clients is a plus

• Bachelor degree is a plus

A back-up role as Team Leader, required to provide direction and guidance to the team when Team Leader is not available.

Key Tasks:

• Assist and report to the Team Leader to deliver the desired target/goal of the team.

• Provide feedback on existing incentive schemes.

• Provide suggestions on motivation and improvements.

• Identify team members' strengths and weaknesses. 

• Takes the lead in the flow of day-to-day operations.

• May be required to perform other special duties or assignments as requested or required by the Operations Manager, Team Leader and Aggregato Global Head Office team.

Requirements:

• Fluent in english

• Competent in Microsoft Excel and Word

• A Team Player

• Minimum 3 years experience in a call centre

• Experience with Australian clients is a plus

• Bachelor degree is a plus

Responsible for client reporting, internal reporting, accounting reports and analysis of reports. This position will be to coordinate all reports with the account owners, review company data to support strategic initiatives, help streamline reports and their processes while adding efficiencies and insights.

Key Tasks:

• Provide assistance to the Accounts Team in Head Office.

• Design, develop and maintain database, spreadsheets and reports required by appropriate departments.

• Collate and generate performance and operations reports.

• Audit reports and use available resources to confirm accuracy.

• Implement streamline and repeatable solutions for reporting practices.

• Meet deadlines.

• Responsible for various periodic reports creation and maintenance, as well as creation of ad hoc information / report requirements from management.

• May perform other special duties or assignments as requested or required by the Operations Manager and Aggregato Global Head Office team.

Requirements:

• Fluent in english

• Competent in Microsoft Excel and Word

• A Team Player

• Minimum 3 years experience in a call centre

• Experience with Australian clients is a plus

• Bachelor degree is a plus

Direct reporting to the CEO, this role is responsible for ensuring the Customer Service Team is operating efficiently while achieving key customer service drivers.

Key Tasks:

• Lead and manage teams of high-performing call centre agents.

• Monitor, manage, assess and analyse performance and data.

• Develop and implement improvement plans.

• Day to day operational delivery

• May perform other special duties or assignments as requested or required by the Head Office team.

Requirements:

• Fluent in english

• Competent in Microsoft Excel and Word

• A Team Player

• Minimum 3 years experience in a call centre

• Experience with Australian clients is a plus

• Bachelor degree is a plus

Responsible for ensuring the Back Office centre optimizes the efficiency whilst achieving key customer service and controller key drivers. As a Team Leader of Back Office team, s/he is responsible to meet the expectations of the controller team and the act as support for the field sales team in the head office. Monitor invoice bill run and collections of retailers. Helps to measure KPI’s that focus on customer outcome and team productivity. The Back Office Team Leader is also pivotal in developing and putting plans and strategies in place for the development of staff, whilst providing on-going support to the Head Office Controller Team.

Key Tasks:

• Manage the team’s day to day activities.

• Process deliveries, invoicing and payments.

• Review marketing materials to ensure all information is accurate and up to date.

• Regularly analyse information on performance and client satisfaction data, and develop and implement service improvements plans.

• Continually review processes to improve efficiency and effectiveness.

• May be required to perform other special duties or assignments as requested or required by the Head Office team.

Requirements:

• Fluent in english

• Competent in Microsoft Excel and Word

• A Team Player

• Minimum 3 years experience in a call centre

• Experience with Australian clients is a plus

• Bachelor degree is a plus

Responsible for managing a Team, as well as providing effective guidance on a daily basis, accountable for achieving goals, exceed all expectations from clients, to motivate and make sure each member follow and understand individual tasks and responsibilities. The Role is also responsible for retailer’s inquiries, complaints, providing information about products, promotion and services and processing retailer transactions.

Key Tasks:

• Manage the team’s day to day activities.

• Perform outbound sales and inbound upsell and ensure targets are met.

• Report generating.

• Performance monitoring.

• May be required to perform other special duties or assignments as requested or required by the Head Office team.

Requirements:

• Fluent in english

• Competent in Microsoft Excel and Word

• A Team Player

• Minimum 3 years experience in a call centre

• Experience with Australian clients is a plus

• Bachelor degree is a plus

Responsible for supervising the Customer Service team in their day to day tasks as well as handling customer inquiries and complaints. Accountable in making sure acceptable customer service level is met.

Key Tasks:

• Manage the team’s day to day activities.

• Perform outbound sales and inbound upsell and ensure targets are met.

• Handle TIO complaints.

• Performance monitoring.

• May be required to perform other special duties or assignments as requested or required by the Head Office team.

Requirements:

• Fluent in english

• Competent in Microsoft Excel and Word

• A Team Player

• Minimum 3 years experience in a call centre

• Experience with Australian clients is a plus

• Bachelor degree is a plus